Refund & Cancellation Policy
Last updated: February 2026
Order Cancellation
- Orders can be cancelled free of charge if the cancellation request is made before 8:00 PM on the day before the delivery date.
- Cancellation requests received after 8:00 PM (the evening before delivery) cannot be accepted as food preparation will have already begun.
- To cancel an order, please contact us via phone at +91 74069 06060 or WhatsApp.
- Cancellations can also be made through the "My Orders" section on our website.
Refund Policy — Meals (School & Office Lunch)
- Full refund will be issued if the order is cancelled within the allowed cancellation window (before 8:00 PM on the previous day).
- If the food delivered is damaged, spoiled, or incorrect, a full refund or replacement will be provided. Please report the issue within 1 hour of delivery with a photo.
- If delivery is not made on time (more than 30 minutes late) and you no longer wish to accept the order, a full refund will be processed.
- No refund will be issued for orders that have been delivered successfully and are of correct quality.
Refund Policy — Sweets & Snacks
- Since sweets and snacks are freshly prepared to order, cancellations are accepted only if the request is made at least 48 hours before the expected delivery date.
- Cancellation requests within 48 hours of delivery will not be eligible for refund as preparation would have already started.
- If the product received is damaged, stale, or significantly different from what was ordered, a full refund or free replacement will be issued. Report within 24 hours with photos.
- Partial refunds may be offered at our discretion for minor quality concerns.
Refund Process
- Approved refunds will be processed within 5–7 business days.
- Refunds will be credited to the original payment method (UPI, bank account, or wallet).
- For Cash on Delivery (COD) orders, refunds will be processed via UPI transfer to the customer's registered phone number or bank account.
- You will receive a confirmation message once the refund has been initiated.
Non-Refundable Scenarios
- Change of mind after the cancellation window has passed.
- Incorrect address or unavailability at the delivery location provided by the customer.
- Orders where the customer refuses delivery without a valid reason.
- Taste preferences or subjective quality complaints (unless the food is genuinely spoiled or incorrect).
Need Help?
For any refund or cancellation queries, please contact us: