Privacy Policy

1. Introduction

Manu's LunchBox (operated by KATAM MANOGNA) values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services at manuslunchbox.com.

2. Information We Collect

We collect the following information when you use our services:

• Personal Information: Name, phone number, email address, delivery address, and pincode.
• Order Information: Items ordered, quantity, pricing, delivery date, and payment method.
• Device Information: Browser type, device type, and IP address (collected automatically for analytics).
• Payment Information: UPI ID or transaction reference (we do not store full card/bank details).

3. How We Use Your Information

• To process and deliver your food orders.
• To send order confirmations, delivery updates via SMS and WhatsApp.
• To communicate regarding order issues, refunds, or customer support.
• To improve our services, menu offerings, and user experience.
• To comply with legal obligations.

4. Data Storage & Security

• Your data is stored securely on cloud servers (AWS) with industry-standard encryption.
• Access to personal data is restricted to authorized personnel only.
• We use HTTPS encryption for all data transmitted between your browser and our servers.
• While we take all reasonable measures, no internet transmission is 100% secure. We cannot guarantee absolute security.

5. Data Sharing

• We do not sell your personal information to third parties.
• We may share limited data with delivery partners solely for order fulfillment.
• We may share data with payment processors (UPI/bank partners) for processing transactions.
• We may disclose information if required by law or to protect our rights.

6. Cookies & Analytics

Our website may use cookies and similar technologies to enhance your browsing experience. We use analytics tools to understand how visitors use our site. You can control cookie settings through your browser preferences.

7. Your Rights

• You can request access to the personal data we hold about you.
• You can request correction or deletion of your personal data.
• You can opt out of promotional communications at any time.
• To exercise any of these rights, contact us at manuslunchbox@gmail.com.

8. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Order history is retained for up to 2 years for operational and legal purposes. You may request deletion of your data at any time.

9. Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect data from children. School lunch orders are placed by parents/guardians on behalf of their children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.